Clarity Cleaning – Terms & Conditions

Welcome to Clarity Cleaning. We’re proud to offer top-tier cleaning services with clear communication, honest pricing, and reliable professionals. Below you'll find our full service policies and terms to help set expectations and ensure a smooth experience.

1. Our Services

We customize our cleaning to meet each client’s needs—here’s what we offer:

🏡 Residential Cleaning

  • Routine Cleaning (Weekly / Bi-weekly / Monthly)

  • Deep Cleaning

  • Move-In / Move-Out Cleaning

  • Post-Construction Cleaning

🧑‍💼 Commercial Cleaning

  • Offices & Workspaces

  • Retail Stores

  • Salons & Beauty Suites

  • Private Medical & Health Practices

  • Gyms & Fitness Centers

  • Event Cleanup

🛠️ Add-On Services (Additional Fee Applies)

  • Interior Window Cleaning

  • Oven & Refrigerator Interior Cleaning

  • Dishwashing (light load only, if pre-cleared)

2. Pricing & Payment

💵 Rates

  • Hourly: $50/hour per cleaner (3-hour minimum)

  • Flat Rate: Based on home size, condition, and scope of work

🧾 Final Pricing & Adjustments

  • All online quotes and initial estimates are subject to change based on property condition upon arrival

  • If your home requires more time or service than anticipated, we’ll discuss and approve adjustments before work begins

💳 Accepted Payments

  • Pay Pal

  • Apple Pay

  • Cash/Cash App

💰 Payment Terms

  • Due upon completion of service unless other arrangements are made in writing

  • For recurring services: payment is due after each visit or monthly

⏳ Late Payments

  • A $50 late fee is charged weekly for invoices unpaid after 3 days

  • Services may be paused until payment is received

🔒 Deposits

  • A 20% deposit is required for first-time clients or large-scale cleaning projects

3. Booking, Rescheduling & Cancellations

🗓️ Scheduling

Book via phone, email, or directly on our website. A 24-hour minimum notice is required.

❌ Cancellations

  • Must be made at least 24 hours in advance

  • Cancelling within  hours incurs a $50 cancellation fee

🔁 Rescheduling

  • Must be requested with at least 24 hours’ notice

  • Requests within 24 hours may also incur a $50 fee

 

4. Client Prep Guidelines

To help us clean thoroughly and safely, we ask that you:

  • Remove clutter and items from the floors

  • Clear dishes from the sink (we do not wash dishes)

  • Secure pets in a separate room

  • Provide clear access to electricity and water

  • Notify us in advance of any hazardous conditions

If the property is unprepared (e.g., cluttered, no utilities, unsafe conditions), we may reschedule and apply a $50 rescheduling fee

5. Access & Entry

  • Please ensure we can enter your property at the agreed time

  • We’ll wait up to 15 minutes; additional delay will result in a $50 re-entry fee

  • If your home has a security system, please provide instructions for access

6. Satisfaction Guarantee

If we miss something from your cleaning checklist, let us know within 24 hours, and we’ll return to correct it, free of charge.

7. Liability & Insurance

We are bonded and insured for your protection. Please note:

  • We are not responsible for existing damage or compromised surfaces

  • Clients are responsible for securing valuables before service begins

8. Cleaning Products

We use high-quality natural cleaning products for health and safety. You may request specific products or supply your own (subject to approval).

9. Privacy Policy

Your privacy is important to us. All client information is handled with care and used solely to provide and manage our services.

 

10. Estimate Changes & Walkthroughs

  • Online bookings are considered estimates; actual pricing may be adjusted based on real-time conditions

  • If a walkthrough is performed and the property’s condition significantly changes before service day, pricing may be revised accordingly

  • Any updates will be discussed and confirmed before cleaning begins